1: The machine is normal, but you used the wrong tips, which caused no suction. We sended you new tips for replacement 2: Regarding the damaged bottle, it does not affect the machine's normal operation, and we have also sented you a new bottle. 3: Because you refused to accept the package, it was returned to China, and we paid triple the shipping fee. We sent it to you for free, did not charge you any fees, and paid for the shipping . This is not deception.